Vietnam Alive Travel is premium private tour operator based in Vietnam, our philosopy:
Up-to-date, unbiased information and advice: The information about Vietnam & Indochina travel that we provide will be as up-to-date, accurate and objective as we can make it. Although we are very proud of our country, we're also honest. If something isn't as good as it should be, we'll tell you - we don't want you to be disappointed. If you want very specific information, we'll try to find it for you.
Close contact and quick response: From the first time you contact Vietnam Alive Travel until your arrival in Vietnam, we'll be on hand every day to provide information or respond to your queries. Our standard practice is to reply within a day. If it's a complicated matter, we'll respond immediately to tell you how long it will take. Throughout your stay in Vietnam, you'll be able to contact our head office in Ho Chi Minh City from early to late, everyday. We'll also provide you with a 24hr mobile phone contact number in case anything unforeseen crops up.
Your local friend - personal travel specialist: Once we've made contact, we'll allocate you a 24hr, seven day personal travel specialist. He or she will work with you to design your itinerary and make the necessary arrangements, keeping you fully informed at all stages. From your arrival in Vietnam to the time you leave, your tour specialist will monitor what is happening and re-check arrangements in advance to ensure that every element in your holiday runs smoothly and effortlessly.
First-rate guides: If you want someone to escort you during some, or all, of your visit, we'll provide you with a high-quality guide. We use only friendly, professional Vietnamese with plenty of experience, choosing them carefully to suit the itinerary and, most importantly, you! We usually use expert local guides because they have an in-depth knowledge of the area, but if you wish, you can have a general guide to accompany you throughout your tour. Whether they are general or specialist, the quality of our guides will be good. Each will be highly responsible, fluent in your language, and skilled in 'interpreting' the heritage and life of Vietnam in an interesting and thought-provoking way. We don't employ 'walking guide books'!
Fair prices with no hidden extras: We apply a standard margin to all our tours. The amount we add is calculated to cover our costs and generate a modest profit. If you require help with, for example, a dinner reservation or arranging a ticket for an event at the Opera House, we won't add anything extra to the price quoted by the restaurant or box office. If you ask us to make hotel or flight bookings only, the prices we quote will always be competitive and fully inclusive of all taxes and service - no hidden 'extras', if any, we will let you know. If your tour includes the visit to workshops or commercial outlets, there will be no obligation or pressure for you to buy anything - we don't make deals to receive commission.
How We Do
Your private travel specialist
Tell us about your ideal trip and the kind of experiences you’d like to include. We’ll assign our travel specialist who are the best fit for your trip.
Get your trip planned
Our local travel specialist will arrange an initial phone consultation or exchange emails with you to better understand your specific interests and vacation preferences. They will put their expertise and insights to craft unique itinerary and activity proposals.
Book your custom trip
After your itinerary is refined to perfection, book it with the travel specialist, who will then confirm all services and coordinate all logistics – including 24X7 support throughout your trip. Who will also meet you in person when you travel to the destination.
Share feedback with fellow travelers
After your trip we’ll invite you to write a review, so you can help other travelers with your candid feedback. Only travelers who have purchased a trip through Vietnam Alive Travel are eligible to share their travel reviews.